Terms and Conditions

By accessing the ThaiOne On Web Site, you acknowledge this notice and agree, without modification, to all the terms and conditions set out below (collectively called the "Terms and Conditions"). If you do not agree with any of the Terms and Conditions, you should immediately discontinue using this site. Except where stated otherwise, the term "ThaiOne On" used in the Terms and Conditions includes ThaiOne On Limited and its licensees and their respective officers, directors, employees, suppliers, agents, affiliates, subsidiaries, successors and assigns

DISCLAIMER AND LIMITATION OF LIABILITY

THE THAIONE ON WEB SITE AND THE INFORMATION AND MATERIALS CONTAINED IN IT ARE PROVIDED ON AN "AS IS" BASIS. YOUR USE OF THE THAIONE ON WEB SITE IS AT YOUR OWN RISK.

THAIONE ON MAKES AND, BY USING OR ATTEMPTING TO USE THE THAIONE ON WEB SITE, YOU ACKNOWLEDGE THAT YOU RECEIVE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE THAIONE ON WEB SITE OR ITS CONTENTS INCLUDING, BUT NOT LIMITED TO, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, LACK OF VIRUSES OR OTHER HARMFUL COMPONENTS AND ACCURACY OF THE INFORMATION, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED WITHIN THE THAIONE ON WEB SITE.

Even if advised of the possibility, under no circumstances will ThaiOne On or any other party involved in creating, producing, or distributing the ThaiOne On Web Site be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use the ThaiOne On Web Site, including but not limited to reliance by you on any information obtained from the ThaiOne On Web Site or that result from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance, including without limitation those that result from acts of God, communications failure, theft, destruction, or unauthorized access to ThaiOne On's records, programs, or services.

CHANGES

THE PRICES, MATERIALS AND INFORMATION CONTAINED IN THE THAIONE ON WEB SITE ARE SUBJECT TO CHANGE WITHOUT NOTICE AND MAY VARY FROM THOSE PRICES CHARGED THROUGH OTHER THAIONE ON ORDERING SYSTEMS AND FROM LOCATION TO LOCATION.

TRADEMARKS AND COPYRIGHTS

ThaiOne On Limited owns and operates the ThaiOne On Web Site. ThaiOne On, thaioneon.com, order.thaioneon.com, and related words, domain names and logos are trademarks and the property of ThaiOne On Limited. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

The material contained in the ThaiOne On Web Site, including content, site design, text, graphics, and the selection and arrangement hereof are Copyright © ThaiOne On Limited ALL RIGHTS RESERVED.

No material from the Web Site may be copied, reproduced, republished, posted, transmitted or distributed in any way. The user may print, in hard copy, portions of the Web Site only for the purpose of placing an order with ThaiOne On. The use of any such material for any other reason, on any other web site, or the modification, distribution or republication of this material without prior written permission from ThaiOne On Limited is strictly prohibited.

USE OF COMMUNICATION SERVICES

When using the e-mail services or the web site, you agree to only send and receive messages and material that are proper and that you shall not use such communication services:

·        in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages (commercial or otherwise);

·        to defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others;

·        to publish, post, distribute or disseminate any defamatory, infringing, obscene, pornographic, abusive, indecent or unlawful material or information;

·        to upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents;

·        to upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; or

·        to advertise or offer to sell any goods or services, or engage in any other activities for any commercial purpose.

         

You acknowledge that the communications services are public and not private communications. Further, you acknowledge that communications by yourself and others are not endorsed by ThaiOne On, and such communications shall not be considered reviewed, screened, or approved by ThaiOne On. ThaiOne On has no obligation to monitor the communication services but reserves the right to review materials posted to a communication service and to remove any materials in its sole discretion to terminate your access to any or all of the communication services at any time, without notice, for any reason whatsoever.

SUBMISSIONS

You acknowledge that any submissions, information, materials, suggestions or ideas provided to the ThaiOne On Web Site (collectively the "Submission") become the property of ThaiOne On Limited, including all copyright, without reservation, and you waive in favour of ThaiOne On any and all moral rights in such Submission. You acknowledge and agree that all or any portion of the Submission may be used, edited, reproduced, published, translated, sublicensed, copied and distributed and/or incorporated into other works in any form, media, or technology for the full term of any copyright that may exist in such Submission, without compensation of any kind to you.

By submitting the Submission, you automatically warrant that you have the full right and authority to submit such Submission, and that none of such Submission is subject to any copyright or other proprietary right of a third party.

 

JURISDICTION

These Terms and Conditions will be governed and be interpreted pursuant to the laws of the Province of Ontario, Canada, notwithstanding any principles of conflicts of law. You consent to the exclusive jurisdiction and venue of courts in the Judicial District of York in Ontario in all disputes arising out of or relating to these Terms and Conditions and the use of the ThaiOne On web site.

GENERAL

If any part of these Terms and Conditions is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity or enforceability of any remaining provisions.

All prices quoted in the ThaiOne On Web Site are in Canadian dollars.

The ThaiOne On Web Site contains links to third-party web sites which are not under the control of ThaiOne On and ThaiOne On is not responsible for the contents contained in any linked site. Any links provided by the ThaiOne On Web Site are provided for your interest or convenience and do not represent or imply any endorsement by ThaiOne On of such linked site.

 

Our mission is to make each and every occasion with us an enjoyable and memorable experience by offering the highest quality fresh products and exemplary service. In the event that we do not get it right, we offer the following guarantees:

Time Guarantee

We promise, subject to the restrictions set out below, that we will be at your door or lobby with your order within the time limit given to you when you place your order. For typical orders the time Guarantee is 40 Minutes, but the guarantee availability and time varies depending on a number of factors. If we are not at your door or lobby within the specified time limit, your order is free (the “Time Guarantee”).

Restrictions

The Time Guarantee is not offered on all orders. For example, larger orders take longer to prepare and cook and therefore will not be guaranteed. You will be informed as to whether or not the guarantee applies at the time you place your order. A customer is not entitled to a Time Guarantee as a result of a Satisfaction Guarantee claim.

ThaiOne On reserves the right to remove any of the guarantees at any time and for any reason whatsoever in its sole discretion including, but not limited to, inclement weather, technical problems or restaurant related issues. Drivers never pay for any resolution under the guarantees. The start and end times of the guarantee will be the current time at ThaiOne On’s call centre. Any dispute as to the applicability of a guarantee will be determined by ThaiOne On in its sole discretion.

In order to be eligible for one of the guarantees a complaint must be received by ThaiOne On on the day the order is placed, otherwise ThaiOne On will no longer be obligated to honour the guarantees.

A free order means the cost of the entire order, including the cost of the product, applicable taxes and delivery charge. Products which are replaced are not subject to a delivery fee or applicable taxes and are not subject to the Time Guarantee, but will be replaced as soon as is practical. In the event that you are not satisfied with the replacement product, ThaiOne On may then elect to send another replacement product or grant you a credit equal to the value of the item in question.

 

Cancellation/Return

 

If an order is cancelled with no reason, no refund will be made.  Return of any food will not suffice for a refund.

 

Any credits given may be used on the next order placed with ThaiOne On and may not be used on the order resulting in the credit and may not be converted to cash or other consideration. Credits must be used within six months of the date they are granted or they will become null and void and will no longer be available to be used by the customer. In the event that the credit expires, the customer will not be entitled to any further compensation.